Refund policy

We want you to love your Remember book. Because every copy is printed to order especially for you, our policy works a little differently from an off-the-shelf shop — please read carefully.

Made-to-order items. As our books are custom-printed on demand, we’re unable to accept returns or exchanges for change of mind, or for orders placed by mistake (wrong quantity, wrong edition, etc.). Please review your order carefully before completing checkout.

Damaged, defective, or misprinted books. We stand fully behind our quality. If your book arrives damaged, defective, or with a printing error, we’ll gladly replace it or refund you. Just email support@rememberandco.com within [30] days of delivery with: 1. your order number, and 2. a photo of the issue (and the packaging, if it was damaged in transit).

Wrong item received. If you receive the wrong item, we’ll put it right with a free replacement — same process as above.

Lost in transit. If tracking shows your order didn’t arrive, contact us and we’ll work with the carrier and, where appropriate, send a replacement.

Refunds. Approved refunds are issued to your original payment method. It can take a few business days for your bank or card provider to post the refund after we’ve processed it.

Order changes & cancellations. Because printing begins quickly, we can only change or cancel an order before it enters production. Email us right away and we’ll do our best.

Your statutory rights. Nothing in this policy limits or affects any statutory or consumer-protection rights you may have under the laws that apply to you